RE-START YOUR COMPUTER
RE-START YOUR ROUTER
Has something stopped working with your set-up, when it was working fine not long ago?
Please make sure you restart your computer before getting in touch with support, as this quick procedure will solve many common problems and computer glitches.
If working from home and having sound quality or internet connection issues, please also restart your home router.
Your home router is simply a little computer and it is also prone to glitches.
Restarting the router can solve many minor issues so please do this to see whether your problem persists before calling support.